Scheduling and appointment changes
Online purchases do not automatically schedule an appointment. Please call us to book. We request at least 24 hours’ notice to cancel or reschedule an appointment.
Late cancellations and missed appointments
A cancellation made less than 24 hours before an appointment, or a missed appointment, may result in the scheduled service being treated as used. We will consider emergencies and exceptional circumstances individually.
Unused purchases
You may request a refund for a completely unused individual service or package within 14 calendar days of purchase. Requests must be made by the purchaser and include sufficient transaction information for us to locate the payment.
Partially used packages
Once any included visit has been redeemed, the package is not eligible for a full refund. Where required by law or approved by the spa, any refund will be calculated by subtracting the regular individual price of redeemed services from the amount paid, along with any lawful nonrefundable amount disclosed at purchase.
Completed services
Completed services are generally nonrefundable. If you are dissatisfied, contact us promptly so we can review the concern fairly. This policy does not limit rights provided by applicable law.
Refund method and timing
Approved refunds are returned to the original payment method. Bank processing times vary and are outside our control. We do not issue cash refunds for online card purchases.
Request a change or refund
Call (346) 245-5591 or email Tx@alabamaaesthetic.info. Include the purchaser’s name, purchase date, item purchased, and reason for the request.